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TERMS & CONDITIONS
Please make note of the following important terms & conditions on booking "Makeup by Marlies" hair and makeup artistry.
Please read these user terms carefully, as they are legal documents and on your booking, you agree to be bound by these user terms. It is the responsibility of the client who books to understand, agree and be responsible for all booking conditions, including all payments are made by the specified dates.
SERVICE & OFFICE HOURS
Our usual service hours are 7 days by appointment
7.00am – 5.00pm.
BOOKINGS
Bookings are subject to availability – please contact Marlies via makeupbymarlies@icloud.com to confirm her availability. When booking, we ask a 25% non-refundable deposit to secure your booking date.
CANCELATIONS
All deposits are non-refundable and non-transferrable.
Due to the potential loss of other bookings whilst your wedding date has been held for you, the cancelation of any wedding day booking must be given in writing.
If you need to reschedule, the non-refundable deposit will be transferred to your new appointment within a 12mth time frame.
Any cancellations made less than 14 days prior the booking will be required to pay the full amount to cover loss of income.
TRAVEL / PARKING FEES
A travel fee will apply, depending on the distance required to travel.
In the event that any hotel/motel parking fees are incurred as a result of the location of the appointment, these will be passed on to the client.
EARLY MORNING START FEE
An $100 early morning fee will be applied for start times prior to 7am.
SUNDAY / PUBLIC HOLIDAY FEE
There will be an $100 Sunday / public holiday fee surcharge while services are needed on a Sunday / public holiday.
REFUNDS
We do not offer refunds for any completed services; therefore, if you are in any way dissatisfied, the onus is on the client to notify Makeup by Marlies whilst on location.
NON COMMUNICATION
If we have contacted you via the contact details you have provided, at any time throughout your booking and you do not reply within 7 days, we will assume that you do not wish to maintain your booking with us and will therefore make your date available to other enquiries again.
HEALTH AND SAFETY
Makeup by Marlies is not, under any circumstances, responsible for any allergic reactions to products used.
It's on the client to give advance notification to Makeup by Marlies if you or any of your group/wedding party have particular hypersensitivity that you are aware of.
Should you bring your own product that you are familiar with, then we would be happy to use the product.
We cannot make guarantees surrounding quality for product(s) you supply for us to use.
Makeup by Marlies reserves the right to refuse service on anyone displaying cold sores or eye infections.
Children and pets in presence of the booking are to be supervised by a responsible adult at all times.
Children are not to be in the service area at any time unless they are having a service and are being supervised by a responsible adult. This is for their own safety; we use very hot styling tools, operate electrical equipment and have equipment which can tip if not used correctly.
Makeup by Marlies accepts no liability from any claims arising from any children’s injury while in the service area.